Lucky Miner Club FAQs
How can we help you?
· If you encounter any issues during your purchase, we recommend reviewing this section first, as most common questions can be resolved here.
· For technical support related to Lucky Miner usage (e.g., device setup, troubleshooting), please visit our dedicated Support Hub for comprehensive guides and resources.
· If you cannot find answers here, feel free to email us at service@Luckyminerclub.com , and we will respond within 24 hours (accounting for time zone differences).
· Thank you for choosing our online store—we are committed to providing secure, reliable, and ongoing service to ensure a smooth and successful partnership. 🛒
· For technical support related to Lucky Miner usage (e.g., device setup, troubleshooting), please visit our dedicated Support Hub for comprehensive guides and resources.
· If you cannot find answers here, feel free to email us at service@Luckyminerclub.com , and we will respond within 24 hours (accounting for time zone differences).
· Thank you for choosing our online store—we are committed to providing secure, reliable, and ongoing service to ensure a smooth and successful partnership. 🛒
Product Quality & Compliance
✅LuckyMinerClub.com operates under full brand authorization, including technical support rights. View our official authorization documents : https://luckyminerclub.com/pages/about-us
🛠️ Lucky Miner LV06 / LV07 / LV08 / LG07 models are CE certified (EU), FCC compliant (USA), and RoHS tested for environmental safety. You can download the third-party lab reports by clicking the "Compliance Certificates" link on each product page.
✅ We guarantee zero hidden discrepancies. If inconsistencies occur, submit a video unboxing record within 48 hours for a full refund or free replacement.
Orders & Payments
We accept the following secure payment options:
• 💳 PayPal – Payments can be made via PayPal balance, credit/debit cards (Visa, Mastercard, American Express), or bank transfer.
✅ Notes:
• All transactions are processed in USD.
• The payment method icons displayed on our website correspond to the options listed above.
⏰Order Confirmation: Upon successful payment, you will receive an order confirmation email within 2-3 business days (excluding weekends and public holidays in China).
Payment Failure:
• If payment fails, you will receive an email notification and have a 30-minute window to retry payment.
• After 30 minutes, unpaid orders will be automatically canceled.
✅ Currently Shipping To:
We currently offer direct shipping services to most areas in the United States, Canada, Australia, the United Kingdom, Europe, and other countries. Simply enter your full address and postal code at checkout to confirm eligibility.
✅ Other Countries & Regions:
If your country isn't listed above, please email us at service@Luckyminerclub.com. We'll check availability and help you place a manual order if shipping is possible.
Need help? Contact our customer service for guidance.
For customers with delivery addresses not covered by our system, please contact us through the following methods:
💬 Live Chat (on our website)
📧 Email: service@luckyminerclub.com
📱 WhatsApp: +86 13426317961
To proceed with a manual order, provide the following details:
Your Purchase:
Shipping & Contact Information:
We’ll calculate the total cost (product + shipping) and email you a confirmed invoice.
Payment & Shipping::
Once approved, pay securely via PayPal. After payment confirmation, we’ll dispatch your order and share the tracking details.
Need Assistance?
Reach out via any of the above methods—we guarantee a response within 24 hours.
Shipping & Tracking
Processing Time: 2–3 business days (excluding weekends and Chinese public holidays).
Delivery Time:
• United States: 7–15 business days (additional 2 days for remote areas).
• Canada: 10–15 business days (additional 5 days for some remote areas).
• Australia: 8–15 business days.
• United Kingdom and European Union countries: 7–15 business days (additional 2 days for remote areas).
• Russia: 10–15 business days (additional 5 days for some remote areas).
• Asian countries: 7–15 business days.
Delays: Possible during peak seasons (e.g., Black Friday, Christmas).
🚨Please send an email to service@Luckyminerclub.com within 48 hours after receiving the relevant notification information, so that we can collaborate with you to address the issue and find a quick solution.
💰 File a claim within 30 days with photo evidence for full refund or reshipment. All orders include transit insurance.
Shipping Fees & Duties
$500+ orders ship free.
For orders under $500:
🚚 ≤300g: Flat rate of $8
🚚 301 to 1kg: Flat rate of $15
🚚 1.01kg to 1.5kg: Flat rate of $20
🚚 1.51kg to 2kg: Flat rate of $30
🚚 Over 2kg: Flat rate of $50
Tip: Combine orders with friends to save!
🌍 The price for retail purchases already includes taxes; for wholesale purchases of multiple units or distribution, customers are required to bear the corresponding customs duties.
Returns & Refunds
📦 7-day hassle-free returns. Refunds process within 5 business days after we receive items.
Note: Return shipping costs are buyer’s responsibility. Free shipping discounts will be deducted from refunds.
⚠️ No returns for used products unless defective. Contact us immediately for quality-related issues.
Privacy & Support
🔒 We strictly comply with GDPR (EU) and CCPA (USA). Data is never shared with third parties.
For technical issues related to product usage: Please contact us at info@Luckyminerclub.com
For questions regarding orders and other issues: Please contact us at service@Luckyminerclub.com
📱For urgent matters, please contact us via mobile phone at +8618612788535.
