Lucky Miner Club FAQs
How can we help you?
· If you encounter any issues during your purchase, we recommend reviewing this section first, as most common questions can be resolved here.
· For technical support related to Lucky Miner usage (e.g., device setup, troubleshooting), please visit our dedicated Support Hub for comprehensive guides and resources.
· If you cannot find answers here, feel free to email us at service@Luckyminerclub.com , and we will respond within 24 hours (accounting for time zone differences).
· Thank you for choosing our online store—we are committed to providing secure, reliable, and ongoing service to ensure a smooth and successful partnership. 🛒
· For technical support related to Lucky Miner usage (e.g., device setup, troubleshooting), please visit our dedicated Support Hub for comprehensive guides and resources.
· If you cannot find answers here, feel free to email us at service@Luckyminerclub.com , and we will respond within 24 hours (accounting for time zone differences).
· Thank you for choosing our online store—we are committed to providing secure, reliable, and ongoing service to ensure a smooth and successful partnership. 🛒
Product Quality & Compliance
✅LuckyMinerClub.com operates under full brand authorization, including technical support rights. View our official authorization documents : https://luckyminerclub.com/pages/about-us
🛠️ All products are CE certified (EU), FCC compliant (USA), and RoHS tested for environmental safety. Download third-party lab reports via the "Compliance Certificates" link on product pages.
✅ We guarantee zero hidden discrepancies. If inconsistencies occur, submit a video unboxing record within 48 hours for a full refund or free replacement.
Orders & Payments
We accept the following secure payment options:
• 💳 PayPal – Payments can be made via PayPal balance, credit/debit cards (Visa, Mastercard, American Express), or bank transfer.
✅ Notes:
• All transactions are processed in USD.
• The payment method icons displayed on our website correspond to the options listed above.
⏰Order Confirmation: Upon successful payment, you will receive an order confirmation email within 2-3 business days (excluding weekends and public holidays in China).
Payment Failure:
• If payment fails, you will receive an email notification and have a 30-minute window to retry payment.
• After 30 minutes, unpaid orders will be automatically canceled.
✅ Currently Shipping To:
United States:
All 50 mainland states (excluding Hawaii, Alaska, Puerto Rico, Guam, and other overseas territories).
Canada:
Most provinces and major cities (excluding remote areas like Northwest Territories, Yukon, and Nunavut).
Australia:
Major cities and urban centers (excluding remote inland areas, islands, and external territories).
✅ Other Countries & Regions:
If your country isn't listed above, please email us at service@Luckyminerclub.com. We'll check availability and help you place a manual order if shipping is possible.
For UK & EU Customers:
You can purchase through our official Amazon store.
Need help? Contact our customer service for guidance.
Automatic Online Orders:
We currently offer direct shipping to most regions in the United States, Canada, and Australia. Simply enter your full address and postal code during checkout to confirm eligibility.
Manual Order Requests:
For customers outside the U.S., Canada, or Australia, please contact us via:
💬 Live Chat (on our website)
📧 Email: service@luckyminerclub.com
📱 WhatsApp: +86 13426317961
To proceed with a manual order, provide the following details:
Your Purchase:
Shipping & Contact Information:
We’ll calculate the total cost (product + shipping) and email you a confirmed invoice.
Payment & Shipping::
Once approved, pay securely via PayPal. After payment confirmation, we’ll dispatch your order and share the tracking details.
Need Assistance?
Reach out via any of the above methods—we guarantee a response within 24 hours.
Shipping & Tracking
Processing Time: 2–3 business days (excluding weekends and Chinese public holidays).
Delivery Time:
• United States: 7–15 business days (additional 2 days for remote areas).
• Canada: 10–15 business days (additional 5 days for some remote areas).
• Australia: 8–15 business days.
Delays: Possible during peak seasons (e.g., Black Friday, Christmas).
🚨Please send an email to service@Luckyminerclub.com within 48 hours after receiving the relevant notification information, so that we can collaborate with you to address the issue and find a quick solution.
💰 File a claim within 30 days with photo evidence for full refund or reshipment. All orders include transit insurance.
Shipping Fees & Duties
🚚 $120+ orders ship free. For orders under $120:
●Up to 500g: $15
●501g–2kg: $25
●over 2kg: $35
Tip: Combine orders with friends to save!
🌍 The price for retail purchases already includes taxes; for wholesale purchases of multiple units or distribution, customers are required to bear the corresponding customs duties.
Returns & Refunds
📦 7-day hassle-free returns. Refunds process within 5 business days after we receive items.
Note: Return shipping costs are buyer’s responsibility. Free shipping discounts will be deducted from refunds.
⚠️ No returns for used products unless defective. Contact us immediately for quality-related issues.
Privacy & Support
🔒 We strictly comply with GDPR (EU) and CCPA (USA). Data is never shared with third parties.
For technical issues related to product usage: Please contact us at info@Luckyminerclub.com
For questions regarding orders and other issues: Please contact us at service@Luckyminerclub.com
📱For urgent matters, please contact us via mobile phone at +8618612788535.
