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Order Purchase FAQ

Answer questions about your purchase of Lucky Miner

We are committed to promoting the education and development of Web3.0, and we sincerely serve every customer of Lucky miner . You can purchase with confidence!

Where Does LuckyMinerClub Ship Directly?​​

​​✅ We are open for sales to most countries in North America, including the United States, Canada, Mexico, as well as the United Kingdom, European Union nations, Russia, Asian countries, and more. When you choose to purchase, there will be specific country/region options available. If your country or city is not listed in our shipping system, please contact us through our online contact method or email us at service@Luckyminerclub.com. We will then manually create an order for you based on the product and shipping costs.

Need help? Contact our customer service for guidance.

Can I Still Order If My Country Isn’t Listed for Delivery?​

Automatic Online Orders:​
We currently offer direct shipping services to most areas in the United States, Canada, Australia, the United Kingdom, Europe, and other countries. Simply enter your full address and postal code at checkout to confirm eligibility.

​Manual Order Requests:​
For customers with delivery addresses not covered by our system, please contact us through the following methods:

  • ​💬 Live Chat​​ (on our website)
  • ​📧 Email​​: service@luckyminerclub.com
  • ​📱 WhatsApp​​: +86 13426317961

To proceed with a manual order, provide the following details:

  1. ​Your Purchase:​
  2. ​Shipping & Contact Information:​

We’ll calculate the total cost (product + shipping) and email you a confirmed invoice.

​Payment & Shipping:​
Once approved, pay securely via ​​PayPal​​. After payment confirmation, we’ll dispatch your order and share the tracking details.

​Need Assistance?​
Reach out via any of the above methods—we guarantee a response within ​​24 hours​​.

Are Lucky Miner products certified for EU/US safety standards?

✅ Lucky Miner LV06 / LV07 / LV08 / LG07 models are rigorously tested and certified:

●CE Certification (European Union)
●FCC Compliance (United States)
●RoHS Environmental Safety Verified


📄 Download third-party laboratory test reports directly from the "Compliance Certificates" section on each product page.

How do I confirm LuckyMinerClub.com is an authorized seller?

We hold full brand authorization from Lucky Miner for global sales, technical support, and warranty services.
🔗 View our official authorization documents: Brand Authorization Certificate | Sales License

What payment methods are accepted?

We accept the following secure payment options:

• 💳PayPal– Payments can be made via PayPal balance, credit/debit cards (Visa, Mastercard, American Express), or bank transfer.

Notes:

• All transactions are processed in USD.
• The payment method icons displayed on our website correspond to the options listed above.

How soon is my order confirmed?

⏰Order Confirmation: Upon successful payment, you will receive an order confirmation email within 2-3 business days (excluding weekends and public holidays in China).


Payment Failure:

• If payment fails, you will receive an email notification and have a 30-minute window to retry payment.
• After 30 minutes, unpaid orders will be automatically canceled.

What’s the free shipping policy? Who pays import taxes?

🚚 Free Shipping Threshold:

1. Orders over $500 qualify for free shipping.

2. Orders under $500:

  • ≤300g: Flat rate of $8
  • 301 to 1kg: Flat rate of $15
  • 1.01kg to 1.5kg: Flat rate of $20
  • 1.51kg to 2kg: Flat rate of $30
  • Over 2kg: Flat rate of $50

ProTip:This service/offer is only available for website automatic orders and follows the standard shipping fees. For customers in other countries/regions, please contact customer service.

🌍 Import Duties:
•  All import duties and taxes are covered by us. No hidden fees.

How long does shipping from China take?

Processing Time:

2–3 business days (excluding weekends and Chinese public holidays).

Delivery Time:

• United States: 7–15 business days (additional 2 days for remote areas).
• Canada: 10–15 business days (additional 5 days for some remote areas).
• Australia: 8–15 business days.

• United Kingdom and European Union countries: 7–15 business days (additional 2 days for remote areas).
• Russia: 10–15 business days (additional 5 days for some remote areas).
• Asian countries: 8–15 business days.


Delays:Possible during peak seasons (e.g., Black Friday, Christmas).

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