Shipping & Purchase FAQ

Get all the information you need regarding your LuckyMiner hardware purchase. From global logistics and customs handling to secure payment methods, we ensure a transparent and reliable shopping experience for the global mining community.

Product Authenticity & Safety

Is LuckyMinerClub.com an authorized dealer?

Yes. LuckyMinerClub.com is an officially authorized strategic partner. We hold full brand authorization and technical support rights. You can verify our status and view official documents on our [About Us] page.

Are products certified for US/EU safety standards?

Absolutely. Our hardware (LV06, LV07, LV08, LG07) is CE Certified (EU), FCC Compliant (USA), and RoHS Tested. These certifications ensure the device operates safely without interfering with your home WiFi or appliances.

What if the product doesn’t match the description?

We guarantee zero hidden discrepancies. If the hardware specifications differ from our listing, please provide an unboxing video within 48 hours. We will offer a full refund or a free replacement immediately.

Ordering & Secure Checkout

What payment methods do you accept?

We offer secure checkout via PayPal, which supports PayPal Balance, Credit/Debit Cards (Visa, Mastercard, Amex), and Bank Transfers. All transactions are processed securely in USD.

How long does order confirmation take?

You will receive an automated confirmation email within 1-2 business days (excluding weekends and Chinese public holidays) after successful payment.

What happens if my payment fails?

If payment fails, you have a 30-minute window to retry. After 30 minutes, unpaid orders are automatically canceled to release inventory for other customers.

Do you ship to my country directly?

We ship directly to the USA, Canada, Australia, UK, and EU. If your country is not listed at checkout, please email service@Luckyminerclub.com to arrange a manual order.

Global Logistics & Delivery

How long does international shipping take?

* Processing: 2–3 business days.

  • USA/UK/EU/Asia: 7–15 business days.
  • AU/CA/Russia: 10–15 business days.
  • Note: Remote areas may require additional 2-5 days.

What if my package is held at customs?

If notified by customs, please contact service@Luckyminerclub.com within 48 hours. Our team will provide the necessary documentation to assist with a swift clearance process.

What if my package is lost or arrives damaged?

All orders include transit insurance. If an issue occurs, file a claim within 30 days with photo/video evidence for a full refund or reshipment.

Shipping Rates & Import Taxes

Is there a Free Shipping threshold?

Orders over $200 USD qualify for FREE shipping. For orders under $200, flat rates apply: $8 (≤300g), $15 (301g-1kg), $20 (1.01-1.5kg), $30 (1.51-2kg), and $50 (Over 2kg).

Who is responsible for import duties?

Retail Purchases: Prices already include taxes for most individual orders. Wholesale/Bulk Orders: For distribution or multiple units, customers are responsible for local customs duties and import taxes.

Returns, Refunds & Support

Can I return an unopened product?


We offer 7-day hassle-free returns for unopened items. Refunds are processed within 5 business days of receipt.

Note: Return shipping is the buyer's responsibility, and the original shipping discount will be deducted.

Are activated miners returnable?

No. Due to the nature of ASIC hardware, activated or used products are non-returnable unless a manufacturing defect is proven.

How do I get technical or order help?

Technical Support: info@Luckyminerclub.com

  • Order Queries: service@Luckyminerclub.com
  • Community: Join our [Official Discord] for real-time engineering support.

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