Payment Policy

Last Updated: April 25th, 2025

At Luckyminerclub, we are dedicated to providing a seamless and secure payment experience for all our customers. Below, you’ll find detailed information about our accepted payment methods, order processing, cancellation policy, refund process, and important security information.

1. Accepted Payment Methods

We offer the following secure payment options: PayPal , You can pay using your PayPal balance, credit/debit cards (Visa, Mastercard, American Express), or via bank transfer.

Notes:

• All transactions are processed in USD.
• The payment method icons displayed on our website correspond to the options listed above.

2. Order Confirmation & Processing

Order Confirmation:After successful payment, you will receive an order confirmation email within 2-3 business days (excluding weekends and public holidays in China).

Payment Failure:

• If your payment fails, you will be notified via email and have a 30-minute window to retry the payment.
• If the payment is not completed within 30 minutes, the order will be automatically canceled.

3. Cancellation Policy

• Free Cancellation:You may cancel your order within 24 hours of purchase for a full refund.
• After 24 Hours:To request a cancellation after 24 hours, please contact us at service@Luckyminerclub.com.(Note: If your order has already entered the processing stage, prepaid shipping fees may be deducted from your refund.)

Non-Cancellable Orders:

• Customized or personalized products.
• Digital or downloadable goods (once accessed).
• Orders that have already been shipped.

4. Refund Process

• Refund Timeline:PayPal/Credit Card Refunds: Processed within 5-7 business days (depending on your bank).
• Refund Method:Refunds will be issued to the original payment method.If the original payment method is unavailable, we may offer store credit or use an alternative refund method (subject to approval).

5. Security & Fraud Prevention

• Secure Payments:All transactions are encrypted using SSL technology to protect your payment details.
• Fraud Checks:High-value orders may require additional verification (e.g., ID or billing address confirmation).

Note:We will never request sensitive information such as passwords or PINs via email or phone.

Dispute Resolution:For payment disputes, please contact us at service@Luckyminerclub.com within 48 hours for assistance.

6. Important Notes

• Billing Accuracy:Please double-check your shipping address and contact information before completing your purchase. Incorrect details may result in delivery delays or additional charges.
• Currency & Taxes:All prices are displayed in USD.We cover all import duties and taxes, so there are no hidden fees.

7. Contact Us

For any payment-related inquiries, please contact us via:

• Email: service@Luckyminerclub.com
• WhatsApp: +86 13426317961
• Phone: +86 18612788535
• Support Hours: Monday to Friday, 9:00 AM - 6:00 PM (GMT+8)