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Order Purchase FAQ

Answer questions about your purchase of Lucky Miner

We are committed to promoting the education and development of Web3.0, and we sincerely serve every customer of Lucky miner . You can purchase with confidence!

Where Does LuckyMinerClub Ship Directly?​​

​​✅ Currently Shipping To:​​

​​United States:​​
All 50 mainland states (excluding Hawaii, Alaska, Puerto Rico, Guam, and other overseas territories).

​​Canada:​​
Most provinces and major cities (excluding remote areas like Northwest Territories, Yukon, and Nunavut).

​​Australia:​​
Major cities and urban centers (excluding remote inland areas, islands, and external territories).

​​✅ Other Countries & Regions:​​

If your country isn't listed above, please email us at ​​service@Luckyminerclub.com​​. We'll check availability and help you place a manual order if shipping is possible.

​​For UK & EU Customers:​​
You can purchase through our ​​official Amazon store​​.

Need help? Contact our customer service for guidance.

Can I Still Order If My Country Isn’t Listed for Delivery?​

Automatic Online Orders:​
We currently offer direct shipping to most regions in the ​​United States, Canada, and Australia​​. Simply enter your full address and postal code during checkout to confirm eligibility.

​Manual Order Requests:​
For customers outside the ​​U.S., Canada, or Australia​​, please contact us via:

  • ​💬 Live Chat​​ (on our website)
  • ​📧 Email​​: service@luckyminerclub.com
  • ​📱 WhatsApp​​: +86 13426317961

To proceed with a manual order, provide the following details:

  1. ​Your Purchase:​
  2. ​Shipping & Contact Information:​

We’ll calculate the total cost (product + shipping) and email you a confirmed invoice.

​Payment & Shipping:​
Once approved, pay securely via ​​PayPal​​. After payment confirmation, we’ll dispatch your order and share the tracking details.

​Need Assistance?​
Reach out via any of the above methods—we guarantee a response within ​​24 hours​​.

Are Lucky Miner products certified for EU/US safety standards?

●✅ All products are rigorously tested and certified:CE Certification (European Union)
●FCC Compliance (United States)
●RoHS Environmental Safety Verified
📄 Download third-party laboratory test reports directly from the "Compliance Certificates" section on each product page.

How do I confirm LuckyMinerClub.com is an authorized seller?

We hold full brand authorization from Lucky Miner for global sales, technical support, and warranty services.
🔗 View our official authorization documents: Brand Authorization Certificate | Sales License

What payment methods are accepted?

We accept the following secure payment options:

• 💳PayPal– Payments can be made via PayPal balance, credit/debit cards (Visa, Mastercard, American Express), or bank transfer.

Notes:

• All transactions are processed in USD.
• The payment method icons displayed on our website correspond to the options listed above.

How soon is my order confirmed?

⏰Order Confirmation: Upon successful payment, you will receive an order confirmation email within 2-3 business days (excluding weekends and public holidays in China).


Payment Failure:

• If payment fails, you will receive an email notification and have a 30-minute window to retry payment.
• After 30 minutes, unpaid orders will be automatically canceled.

What’s the free shipping policy? Who pays import taxes?

🚚 Free Shipping Threshold:

1. Orders over $120 qualify for free shipping.

2. Orders under $120:

  • ≤500g: $15 flat rate
  • 501g–2kg: $25 flat rate
  • >2kg: $35 flat rate

ProTip:This service/offer is only available in the United States, Canada, and Australia. For other countries, please contact customer service.*

🌍 Import Duties:
•  All import duties and taxes are covered by us. No hidden fees.

How long does shipping from China take?

Processing Time:

2–3 business days (excluding weekends and Chinese public holidays).

Delivery Time:

• United States: 7–15 business days (additional 2 days for remote areas).
• Canada: 10–15 business days (additional 5 days for some remote areas).
• Australia: 8–15 business days.


Delays:Possible during peak seasons (e.g., Black Friday, Christmas).

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